What is allowed in chat and messages, how the rules are enforced, and how to appeal.
Inside the game you attack, besiege, send spies, make alliances and break them. All of that is the game, and none of it breaks a rule.
The rules are for behaviour that reaches past the game: the kind aimed at the person on the other side of the screen.
Insults, harassment, and sustained aggression directed at a player.
Hate speech on grounds such as race, ethnicity, religion, sex, sexual orientation or disability.
Threats, incitement to violence, and encouragement of self-harm.
Sexual content and obscenity.
Uploading, or trying to commission, pictures that show a child, nudity, alcohol, drugs or other intoxicants, gory violence or anything illegal.
Sharing somebody else's personal information without their consent.
Fraud, impersonation, offers to trade outside the game, advertising and unsolicited bulk messages.
Sharing malicious or misleading links.
Messages pass an automatic check before they are sent. That check sees context: it reads the run of the conversation rather than a single word.
Automatic checks can be wrong. That is why every reported message is read by a moderator, and the decision is made by a person.
What moderators read leaves a trace: who opened which conversation, and when, is recorded.
In order: a warning, removal of the message, a temporary mute, suspension of the account, and closure.
What decides the weight is how serious the behaviour is and whether it repeats. A first, light breach usually ends with a warning; threats and hate speech draw a heavy sanction straight away.
A sanction does not erase your progress in the game; a mute only stops you speaking.
You can appeal any sanction. Your appeal names the sanction you mean, and it is reviewed by somebody other than the moderator who made the decision.
We tell you the outcome. Where an appeal succeeds the sanction is lifted and its record closed.
You can report a message straight from chat. Your report joins the queue and is read by a moderator.
You can also report a player: for a name that insults or impersonates somebody, for harassment or threats outside the chat, or for cheating, several accounts or a bot. You do this from a city's window on the island or from the player's page, and the number of players you can report in a day is limited. A moderator reviews your report. We never tell the reported player who reported them, and the number of reports is not, on its own, a reason for any sanction.
Blocking a player hides their messages from you; blocking is not reporting, and you can do both.
If somebody is in immediate danger, please also contact the authorities in your country.
ENOMOTIA