The rules that apply while you play, and what each of us owes the other.
These terms are between the company that publishes the game on one side and you, the account holder, on the other. Creating an account means you accept them.
If you do not accept them, do not create an account; if you already have, you can close it.
One person, one account. You may not transfer, sell, rent out or share it.
The e-mail address you give must be yours and must work: password resets and account notices go there.
Keeping your password safe is your responsibility. If you think somebody else has used your account, write to us.
Your player name and your city names are visible to others. Names that are abusive, misleading, impersonate somebody else or suggest you speak for an organisation may be changed.
You must be at least 13 years old to hold an account.
If the country you are in sets an age below which a parent must consent to online services, and you are under it, you may only open an account with the consent of your parent or guardian.
If we learn that an account belongs to somebody below the age limit, we close it and delete its data.
You may not use software that plays for you: bots, scripts, auto-clickers or anything else that uses the game other than as a person would.
You may not run several accounts and move resources, troops or advantage between them.
If you find a bug, report it rather than using it. Gains made from a bug can be reversed.
Attempting to reach our servers, other players' accounts or endpoints outside the game's own interface is forbidden.
Chat, messages and names are subject to the Community Rules. Abuse, harassment, hate speech, threats, sexual content, fraud and advertising are forbidden.
Attacking, besieging and spying inside the game is the game, not a breach of the rules. A breach is behaviour aimed past the game at the person.
What you write in chat, the messages you send and the names you choose remain yours. So that we can run the game, you allow us to display them in it, to store them and to process them in order to moderate them.
If you choose to share a battle report through a public link, anybody who opens that link can see the part of the report you shared. You can revoke the link at any time.
If you are one of the game's first hundred players, your name in the game appears on the public founding members page. That page carries only your number and that name, and you come off the list when you leave the game.
For a design you commission with Seals, you may upload a picture of your own; the drawing starts from it. By uploading it you confirm that you hold the rights to it and that anyone else shown in it has agreed.
The picture may not show a child, nudity or sexual content, alcohol, drugs or other intoxicants, gory violence, a hate symbol or anything illegal; nor may it use the face of a well-known real person. The same rules apply to the description you write and to the picture that comes back.
The uploaded picture is checked automatically before anything is drawn, and the result is checked before you see it. A request that breaks the rules is refused and no Seals are spent. Pushing against the rules knowingly and repeatedly calls for a sanction under the Community Rules.
Playing the game is free and will stay free. Alongside that, we may offer optional extras for a one-off payment.
Nothing that is bought changes the balance of the game. It does not affect your production, your armies, your battles or how fast you expand; a player who pays nothing can reach everywhere a player who pays can.
Payment is taken through our payment provider, Stripe. Your card details never reach us; we see only that a payment was made and what it was for.
The price is stated on the payment page and you see it before you pay. What you buy belongs to your player in the world you are in when you buy it; it does not carry over to your other worlds.
Seals sit in your player's purse in one world and are spent only in that world. Seals you bought and have not yet spent move to your next world if that world closes: to the world you played most recently, if you have a player in another world, or otherwise to the first world you join. Seals given to you as a gift, such as the Pro allowance or the daily gift, belong to that world and end when it closes.
Some optional extras are sold as a monthly subscription. A subscription renews itself every month until you stop it, and the same amount is charged at each renewal.
You may stop your subscription whenever you like. When you do, your membership runs to the end of the period you have paid for; after that it does not renew and nothing further is charged. A month already begun is not refunded in part.
Stopping it is done on our payment provider's own management page; the Pro screen in the game takes you there.
If a renewal cannot be taken — an expired card, for instance — your membership ends at the end of that period. Nothing in your game is affected: your cities, your armies and your progress stay exactly as they are.
A Pro subscription is bound to the world you buy it for and does not move to another world. For Pro in another world as well, you subscribe for that world separately. Because the App Store and Google Play hold one subscription at a time on a store account, the mobile app can make you Pro in only one world at a time; for another world you can subscribe on the website.
If we decide to close a world, we first stop selling Pro in it and stop the renewal of subscriptions bought on the website; the world stays open until the last paid period has run out. A period you have paid for is therefore never cut short because a world closes. We cannot stop the renewal of a subscription bought in the App Store or Google Play. So, as the only exception, a store subscription moves to your next world and carries on there: to the world you played most recently, if you have a player in another world, or otherwise to the first world you join. To stop a store subscription, use the store's own settings.
If you delete your account, we cancel the Pro subscriptions you bought on the website, in every world, once the deletion is final; the rest of a period already paid for is not refunded. A subscription bought from the App Store or Google Play, however, you must stop yourself in the store's own settings: the store keeps renewing it even after your account has been deleted.
As a consumer you normally have fourteen days to withdraw from a purchase of digital content.
You lose that right when you ask for what you bought to be delivered immediately; you are asked to agree to this expressly at checkout, and no payment is started without it.
The detail, including refunds and faults, is on the Refunds and Withdrawal page.
Worlds open and worlds close. When a world closes, your cities and armies in it come to an end. What becomes of what you bought in that world is set out under What can be bought and Subscriptions.
We change balance figures on the strength of measurements. A change reaches everybody at once and does not create a claim for what came before it.
We do not promise uninterrupted service: there is maintenance, there are faults and there are updates. We try to announce planned downtime in advance.
Nothing in the game — resources, cities, armies, rank — has real-world monetary value, and none of it may be bought or sold for real money.
We may mute, suspend or close an account that breaks these terms or the Community Rules.
Where the matter is not serious we warn or mute first. You can appeal any sanction; the Community Rules explain how.
You can close your account at any time by writing to us.
Once it is closed your progress in the game cannot be restored. The Privacy Policy says how long your data is kept.
The game is provided as it is. We do not promise that it will run without interruption, without fault or without loss of data.
Our liability is limited to the extent the applicable law allows. Nothing here limits liability for death or personal injury, for fraud, or for anything else that cannot lawfully be limited.
Your statutory rights as a consumer are not narrowed by these terms.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over disputes.
This does not remove any consumer right your own country gives you that cannot be given up by agreement.
We may change these terms. We update the date on this page before a change takes effect, and where a change is substantial we also say so in the game or by e-mail.
Continuing to play after a change means you accept the new terms. If you do not, you can close your account.
ENOMOTIA